Why are your CSR not trained properly to serve in the best interests of the child's education???

Your QuestionsCategory: QuestionsWhy are your CSR not trained properly to serve in the best interests of the child's education???
Tanya asked 3 months ago

My daughters EAP was due Nov 1, 2017 and so I called your CSR “Ian” and told him of our issue – the school would not sign my daughter’s enrollment until Jan 2018 when she was to begin her 4th semester. I also told him that the school was on strike and I would have the forms sent in as soon as I could.
He told me that was NO PROBLEM he would make a note of it.
I sent my daughters signed enrollment form in and was sent a letter telling me she was disqualified because I didn’t specifically ask to DELAY her EAP.
Isn’t that something you should train your staff to do?  Suggest that so my daughter doesnt’ have to drop out of school because she can’t afford it now???

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